When looking to buy a new ice machine, you must treat the experience like an investment more than anything else. This ice machine will be expected to produce ice for your home or business for the next five to ten years or beyond, with proper care. Choosing the wrong ice machine can be an expensive misstep. There are steps and measures that should be taken before, during, and after buying a new ice machine. These steps will help you find the perfect, new ice machine for you or your business, and assure you that the buying process runs smoothly. If you need a new ice machine, read this article carefully.

Before You Buy a New Ice Machine

new ice machine wrapped in red bow -Read and Research: There are hundreds of different ice machines available at Ice Machines Plus. They all measure in different sizes, make different styles of ice, and use varying amounts of water and electricity. Be sure to check the specifications and any ice machine literature and advice provided throughout our site.


-Measure Twice, Buy Once: You may be aware that your ice machine measures 22 inches wide and 30 inches tall, but do you know if it require eight inches of clearance on the side for air discharge? Most ice machines operate best with six to eight inches of clearance. Other ice machines require no side or rear clearance. Make sure you prepare for the extra space, should your ice machine require it.


-Learn about the Condenser: Air cooled, water cooled, and remote air cooled condensers all allow your ice machine to operate differently. If the temperature increases, an ice machine with an air cooled condenser will make less ice per day than the same ice machine with a water cooled condenser. Different condensers also affect utility consumption differently. Air cooled ice machines for example, use a lot of electricity, while water cooled ice machines may use and waste hundreds to thousands of gallons of water every day.


-Consider Energy Star: ENERGY STAR qualified ice machines use water and electricity more efficiently, and tend to conserve resources. This helps keep the cost of operating your new ice machine low. The use of ENERGY STAR ice machines in some areas also allows your business to qualify for rebates.


-Choose Your Cubes: Do you need standard, square ice cubes, or flake ice for seafood displays? Will you opt for the nation’s favorite ice- nugget ice, or choose the crystal clear, elegant gourmet ice cubes that best complements drinks served "on the rocks"? The ice you choose will say a lot about your business and also perform differently depending their desired function. Read more about Scotsman's famous nugget ice here, and find out how it can help your business

-Check the Electric: Smaller ice machines require a simple 110V or 115V hookup and a water line, but larger ice machines may require 220V electrical hookup or require special electrical modifications. In some cases, single phase or three phase units are available.

-Compare Prices: This may seem obvious, but the same ice machine may sell for hundreds of dollars more or less on other sites. We pride ourselves on the ability to offer our products at the lowest possible rates, and our “Price Match Guarantee” allows you to shop with confidence, knowing that if you find a lower price, we will match or beat it.

-Quality and Warranty:  You may be buying an ice machine for a residential area, but be sure you consider an ice machine designed for commercial use. Do you enjoy hosting large parties? A small, residential ice machine with a one year warranty won’t hold up the way a commercial undercounter with a five year warranty will. Commercial undercounter ice machines may be used for the home and are designed to last for years, while reliably producing ice when you need it.

While Your New Ice Machine is Being Delivered

-Shipping: Your ice machine may arrive anywhere from one day, to four weeks in the future. (Usually they do not take more than a week to arrive, but some ice machines are assembled as ordered, or are not immediately available). Others are in stock, ready to ship as soon as they are ordered. Ice-O-Matic and Manitowoc offer a Quick Ship option on some machines, which guarantees they will be delivered in 48 hours or less. After ordering your machine, one of our order trackers will be happy to assist you with tracking information as soon as it becomes available, and provide you with all the details regarding when to expect your new ice machine.

-Plan on Being Without Ice: If your ice machine is down, you’re going to have to find an alternate way to survive without ice while your machine is en route. This may mean buying ice, or borrowing it from a neighboring restaurant. Make these plans ahead of time so business does not suffer.

-Prepare to Receive Your Ice Machine: This means having someone at your home or business the day the ice machine arrives. You should always have someone present for the delivery, to sign and accept it. You should also have people (friends, employees) on hand that can help move the ice machine and unload it from the delivery truck if required. We DO provide a truck with a lift gate for an additional cost that can be added at the time of check out. Otherwise, you will be responsible for transporting the machine from the truck to your business. You should also be sure you have space available, along with the proper water and electric hookups for your new unit.

When Your Ice Machine Arrives

Do Not Sign for Ice MachineDO NOT SIGN ANYTHING! Inspect the Box and Ice Machine.


This should be the first thing you do when your product arrives at your home or business. DO NOT SIGN ANYTHING! If you sign for your ice machine, YOU are acknowledging that your (it is YOUR ice machine now) ice machine is in proper working condition, and you are accepting it as is. If you find any damage after the ice machine is signed for, getting it repaired or having it replaced will be far more difficult.

Let’s assume you inspected the box, and it was intact, with no visible signs of internal damage, but when you inspected the ice machine, you found that it was not in proper working order, or it even had cosmetic damage. This is what we call "Concealed Damage" and it is dealt with in the following way:

First, you must contact the freight carrier as soon as possible and inform them in writing about the damage found. You should order a replacement product and call us to see if we can provide better assistance related to the non-functioning piece of equipment. In order for Ice Machines Plus to assist you, all damage must be reported within two days of the delivery for it to be acknowledged.

If an error was made on the part of Ice Machines Plus (item lost in transit; wrong item shipped etc.), a full reimbursement or replacement of the product will be made, and the customer will not be charged for returning the incorrect item or a restocking fee. A refused shipment for any other reason will however result in the customer being charged shipping and delivery fees both ways and the customer will also be subject to a restocking fee at a minimum of 25%. A redelivery fee will apply if a customer controlled issue arises and no one is present at the time of delivery.

To put it as simply as possible, you should inspect every piece of equipment you receive carefully BEFORE you sign for the product and the freight driver leaves. You must inspect everything if you want to ensure that you receive a cosmetically appealing and properly functioning product. You should thoroughly search for any dings, dents, abrasions, cracks, or punctures that the product may have incurred during shipping. Check the product internally and externally to the very best of your abilities to assure you are not signing to receive anything less than what you ordered. If you own a business and one of your employees will be accepting the shipment, it is imperative that you teach them how to correctly inspect the ice machine and packaging for problems and imperfections.

If you are not present at the time of delivery, this does not waive your responsibility for the inspection and the signing for the order in acceptable working condition. Whoever is receiving the ordered items is acting as your authorized agent. They are thus responsible for conducting the delivery inspection. Their signature acts the same as yours and accepts the product as is.

In Closing

The return process is not an enjoyable one, but it is in place to acknowledge the fact that accidents inevitably can and do happen, and in those instances, we try to resolve them in the fastest, simplest way possible. You deserve to know that you have the right to refuse a product that does not arrive as advertised or that will not work properly. Be sure you do not sign for a product unless you are willing to accept it in its present condition, is completely free of faults, and measures up to your standards.

This article was meant to shed a bit of light on your rights as a customer and to highlight what can be considered the “fine print” that may go overlooked when purchasing a new ice machine. At IceMachinesPlus.com, we are not satisfied until you are, when you receive the correct, fully functioning product that you had expected to receive in the first place.