No returns will be accepted without written authorization from IceMachinesPlus. Requests for a return must be made within three (3) days of receipt of your order. Please contact IceMachinesPlus at 877-900-4423.
If a return is authorized by IceMachinesPlus, the customer is subject to paying return freight and a minimum of 25 percent restocking fee on the item(s) being returned. Original delivery freight paid (if any) is not refundable.
All returns must be properly packed and shipped freight pre-paid back to an address provided by IceMachinesPlus.
Returned item(s) must be in new, unused condition, and must be in original packaging or crates. All returns will be inspected for damage or usage prior to issuance of credit or refund.
You may return most new, unused items within 30 days of delivery for a full refund of purchase costs. IceMachinesPlus will also pay the return shipping costs if the return is a result of our error (for example, if you received an incorrect or defective item, etc.).
We will NOT accept returns for any used items.
No credits or refunds will be processed until we have confirmation that the item has been received by us and is in unused and in new, sellable condition. You should expect to receive your refund within 30 days of handing your item(s) to the return shipper. In many cases you will receive the refund more quickly. The time includes transit time back to us, time to process the return (including inspection), and the time it takes your bank to process the reimbursement.
We will notify you via e-mail of your refund status once we’ve received and processed the returned item(s).
Special order and custom order items cannot be returned.
If the customer returns any items without written authorization from IceMachinesPlus, the items will be returned to the customer. Shipping and freight charges may be passed on to the customer. No credit or refund will be issued on any items returned without prior authorization.